Compliance Procedures


Know Your Customer Policy

Know your customer policies have recently become increasingly important worldwide, especially among banks and other financial institutions, to prevent identity theft, money laundering, financial fraud and terrorist activity.

Granan Trade has a zero-tolerance fraud policy and takes every precaution to prevent it. Any fraudulent activity will be documented and all related accounts will be closed immediately. All balances in these accounts will be lost.


Granan Trade uses a variety of security measures and fraud checks to ensure the integrity of any sensitive data it receives, such as your account information and your transactions.

When you make a deposit, we will request the following documents:

  • - A copy of your current ID ,
  • - Photocopies of your credit cards or debit cards used for depositing (with the front side showing only the last 4 digits, CVV off the back)
  • - The latest electricity / water / natural gas etc. organized on your behalf and address. bill
  • - A signed purchase history of your online transactions
  • - Filled and signed copy of the mailorder or transfer form.

If you made money transfer money transfer receipt.

In addition, after depositing into your account, confirmation of your deposit by phone will be received and this confirmation will be saved in our archives.

If you have any questions, please do not hesitate to contact our customer support department at [email protected] or call 0 850 532 6498.

When do I need to provide these documents?

In order to avoid any delays in processing your transactions, we strongly appreciate that you use the time to provide us with all the necessary documentation as soon as possible. We ask for a copy of all necessary documents before making any monetary transaction to your benefit.

In some cases, we may require you to request these documents before allowing any other activities on your account, such as deposits or transactions.

Please note that if we do not receive the required documents, your pending transactions will be canceled and transferred back to your account. In such a case, we will notify you through our system.

How do I send these documents to you?

You can scan your documents or take photos. Depending on the funding type you make, you can reach the TRANSFER FORM or MAIL ORDER form. You can send your documents via email to [email protected], send them to +90 542 874 0903 via whats app or if you have made a transfer, you can download it from here, and for credit card funding.

How do I know that I'm safe with you?

Granan Trade gives the highest priority to the security of documents and treats all documents with the highest level of respect and privacy. All documents we acquire are protected using the highest encryption possible at each step of the review process.

We thank you for your cooperation with us and for your assistance in making Granan Trade a safer place.